OrderPaperToday – The Nigeria Communications Commission (NCC) has announced plans to commence a campaign of the Nigerian Telecom Consumer by unveiling two high profile artistes to showcase the face of the consumer in Nigeria.
The NCC in a statement by its Director of Public Affairs, Tony Ojobo, said the event is billed for Wednesday, March 15, 2017 to coincide with the 2017 World Consumer Rights Day (WCRD) with the theme “Building a Digital World Consumers can trust”.
The event will be hosted by the Executive Vice Chairman (EVC), NCC, Prof. Umar G. Danbatta, who had identified consumer protection and empowerment as one of the eight pillars of the 8-point agenda of his administration.
According to the statement, “the Commission is dedicating the year 2017 to the welfare of telecom consumers” which has the following key components: Creation of greater awareness on Quality of Service; Electromagnetic Fields (EMF); Do Not Disturb (DND) which consumers can use to stop unsolicited text messages; and the NCC’s toll free line – 622 through which consumers can reach the Commission in cases where service providers fail to resolve their complaints.
“The campaign hopes to secure the support of network operators towards meeting set targets and Key Performance Indicators (KPI) on Quality of Services especially as it affects drop calls,” the statement said, adding that “the year of Nigerian Telecom Consumer campaign will also witness a new programme tagged “NCC Consumer conservation” which the Commission plans for different locations across the six geopolitical zones.”
The event will hold at the Commission’s headquarters in Abuja.