Reps go Tough on Airlines over Passenger Rights

PIC.34. MEMBERS OF HOUSE OF REPRESENTATIVES AT A SPECIAL SITTING TO MARK END OF THE 2ND YEAR OF THE 7TH ASSEMBLY IN ABUJA ON THURSDAY (6/6/13).

By Alex Okoro

OrderPaperToday – The House of Representatives has resolved to canvass strict measures against airlines which violate passenger rights as stipulated in international best practices.

In this regard, the House Tuesday mandated its Committee on Aviation to investigate the failure of Airlines Operators to abide by the Nigeria Civil Aviation Regulatory on Protection of consumers and report back to plenary in two weeks.

The resolution by the House emanated from a motion tagged “Need for Nigerian Airline Operators to Adhere to International Standard Practices as Obtained in Most Parts of the World” sponsored by Hon. Rita Orji (PDP, Lagos State) during plenary.

The House also urged the Nigeria Civil Aviation Authority to design a strategy to educate Airline passengers on their rights and obligations so as to curtail the excesses of the operators.

Hon. Orji during debate decried the frequent cancellation and delay of flights by airlines sometimes without any prior information or payment of compensation by the operators for the inconveniences or losses suffered by passengers.

The lawmaker representing Ajeromi/Ifelodun federal constituency of Lagos State expressed concern that the Nigeria Civil Aviation Authority (NCAA) has not done enough to ensure that Airline operators abide by Part 19 of the Consumer Protection Regulations of the Nigerian Civil Aviation Regulation, 2006.

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